Ticketing System-Bug Tracking
A ticketing system allows IT support to be organized, focused, efficient, and effective. This directly impacts costs and revenues, customer retention, and public brand image. Ultimately, ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution.
Self – Service Portal
Through the web-based self-service portal, users can create, view and monitor ticket status through to resolution. Technical teams can also keep users informed of planned and unplanned outages through customer communications using the service-portal’s announcement function.
IT Knowledge Base
A well planned knowledge base can really help your users and your technical staff to resolve issues quickly. A good online ticket system solution will pull out all the stops when it comes to quicker resolution times and OG Software is no exception.
OG Software vastly reduces the amount of time you have to spend responding to support request emails. When an email is sent to your help desk mailbox, it is automatically converted into an incident. This could help your help desk team to save time in ticket administration.
If you need to provide 24/7 support for your organisation across multiple sites, this can become quite a chore. But OG Software trouble ticketing solution allows you to manage all requests and assets across your sites regardless of where they are based.
SLAs help you to provide the best user experience and ensure you hit your targets when it comes to support ticket resolution times.OG Software allows you to define your own SLAs and will notify you of any SLA violations.
Effortlessly integrate your trouble ticketing application with any third party software with API integration. OG Software allows you to manage events and requests created in other areas.